Customer Service Manager - Austell GA

Empire Distributors Inc, A Leading Beverage Distributor is now hiring a Customer Service Manager. Our company offers competitive wages, potential growth opportunities, and excellent benefits that include, but aren't limited to healthcare, retirement benefits, paid time off, company paid life insurances, and supplemental Aflac and legal plans.

Summary 

Oversees and manages all facets of the Customer Service Department. Directs and coordinates customer service activities as well as billing and receptionist duties by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Reviews customer requests for service and coordinates department actions.

Determines staff hours and workloads for departmental personnel. 

Manages the printing and distribution of daily, weekly, and monthly batches and reports Keeps records of work hours and vacation/sick hours used by departmental employees.

Changes dates and tapes for overnight backup.

Prepares and coordinates same-day deliveries to Spring Street. Distributes month-end reports to suppliers.

Processes the "charge backs" to on-premise division samples. Orders supplies and manages supply inventories.

Other duties as assigned by the State President.

Supervisory Responsibilities

Directly supervises teammates in the Customer Service Department.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience 

Associate's degree (A. A.) or equivalent from two-year college or technical school preferred; two to four years related experience in the field and in a supervisory position required; or equivalent combination of education and experience.

Computer Skills 

To perform this job successfully, an individual should have knowledge of accounting software, inventory software and spreadsheet software.

“ Empire is proud to be an equal opportunity employer and a drug free workplace. We are committed to ensuring that all employment decisions are made on the basis of qualification, merit, and business need; without regard to race, religion, gender identity, sexual orientation, age, non-disqualifying physical or mental disabilities, national origin, veteran status or any other basis covered by appropriate law. “