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Frontline Support Specialist

Location: Fort Worth Blvd, TX

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking a Frontline Support Specialist to join one of our top clients in the K12 industry. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the Frontline Support Specialist:
Our client will officially go live with the Frontline ERP this summer. In preparation for a smooth transition and successful implementation, our client will require a dedicated support resource to assist end users during the initial rollout phase.
This individual will serve as the first point of contact for all user-related inquiries and technical support needs related to the Frontline platform. Responsibilities will include, but are not limited to:

• Answering and triaging phone calls and emails from end users experiencing issues or needing assistance with Frontline.
• Remotely accessing user computers to troubleshoot and resolve software, login, and configuration issues.
• Using Microsoft Teams for video screen sharing to guide users through processes, provide live demonstrations, and resolve issues in real time.
   

Required Skills for the Frontline Support Specialist:

•  1+ year experience in a technical support role supporting Frontline ERP
• Professional experience providing remote support via phone, email, and MS Teams

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now